Order Tracking
At Rivra, we aim to make tracking your orders simple and hassle-free. Here are the ways you can quickly check the status of your order:
1. Use Our Chat Feature
You can easily track your order using the Chat feature available at the bottom right corner of every page on our store.
- Click on the chat icon and select the "Track My Order" option in the Instant Answers section.
- Enter your Order ID and Email Address or Tracking Code to instantly view your order's status.
2. Log In to Your Account
By logging into your account, you can see the status of all your past and current orders at a glance.
3. Track via Email
Once your product has been shipped, we’ll send you a direct order tracking link via email. Simply click the link to track your order’s journey.
4. Contact Customer Support
For additional details or assistance, feel free to reach out to our customer support team at support@rivra.shop.